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Terms & Conditions


Syfe reserves the right to change these terms & condition at anytime without prior notice. Please refer to them on a regular basis..

General Terms

Terms of service

Thank you for your interest in Syfe!

Developed 13th January, 2017

PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES, AN AGREEMENT TO ARBITRATE ON AN INDIVIDUAL BASIS IN KENYA (UNLESS YOU OPT OUT) AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.

 

Introduction

Syfe Limited. (hereinafter, “Syfe”, “we”, or “us”), provides an online platform that connects vehicle owners with drivers seeking to rent those vehicles. Syfe is accessible online including at Syfe.co.ke and as an application for mobile devices (Syfe’s websites, blog, and mobile applications are hereinafter collectively referred to as “the Services”). By accessing or using the Services, including by communicating with us or other Syfe users, you agree to comply with, and be legally bound by, the provisions of these Terms of Service (“Terms”), irrespective of you being a registered user of the Services. These Terms govern your access to, and use of, the Services and constitute a binding legal agreement between you and Syfe.

Modification

All of the provisions in the Terms, together with Syfe’s Privacy Policy and the user Policies provided on the Syfe Services (the “Policies”) constitute the “Agreement” between you and Syfe.

Syfe reserves the right, at our sole discretion, to modify our Services or to modify these Terms at any time. If we modify these Terms, we will post the modification on our Services. We will also update the “Last Revised” date at the top of these Terms. By continuing to access or use our Services after we have posted a modification or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your sole recourse is to stop using and accessing the Services and close your account.

If you have any questions for us concerning this Agreement or Syfe generally, please contact us at help@syfe.co.ke .

 

GENERAL TERMS

Eligibility

Our Services are intended solely for persons who are 18 or older. Any use of the Services by anyone under 18 is expressly prohibited.

Registration 

In order to access certain features of the Services you must sign up for an account with us (hereinafter a “Syfe Account”) by either providing us your email address and creating a password or through a third-party social networking site account (“SNS”) (including but not limited to Facebook and Google).

Verification 

When you sign up to either list or rent a vehicle, you will provide us with certain information about yourself to enable us verify your identity in order to become an “Approved User.” You promise to provide complete and accurate information to Syfe about yourself and your vehicle(s), if any. Where permitted, Syfe has the right, but not the obligation, to undertake screenings, checks, and processes designed to help verify or check the identities and/or backgrounds of users and vehicles, including driving history and driver’s license validity, but we do not endorse any vehicle, user, or his or her background. Syfe may in its sole discretion use third party services to verify the information you provide to us and to obtain additional related information and corrections where applicable and you hereby authorize Syfe to request, receive, use, and store such information. Syfe may accept or reject your application to become an Approved User in its sole discretion.

Consumer Report Authorization

When you apply to become an Approved User you are providing Syfe with written instructions and authorization, as per the applicable consumer laws in Kenya, or any similar laws to obtain your personal and/or business auto insurance score, credit report and/or conduct a background check, including a criminal background check where permissible under applicable law. You are also authorizing Syfe to obtain your personal and/or business auto insurance score, credit report or conduct a background check at any time Syfe reasonably believes there may be an increased level of risk associated with your Syfe Account.

Ongoing Information Updates 

You promise to update the information you have provided to Syfe in the event of any changes to your driving record, contact information, or background. Specifically with respect to your contact information, Syfe may deliver notices to you at the most recent email, telephone, or billing address provided by you, and those notices will be considered valid even if you no longer maintain the email account, telephone number, or receive mail at that address unless you provide updated contact information to us. Also, you are and will be solely responsible for all of the activity that occurs through your account, so please keep your password and account information secure. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Syfe Account, whether or not you have authorized such activities or actions. You will immediately notify Syfe of any actual or suspected unauthorized use of your Syfe Account. We are not responsible for your failure to comply with this clause, or for any delay in shutting down or protecting your account after you have reported unauthorized access to us.

Your Commitments 

You agree that you will always use your account and the Services in compliance with the Terms, applicable Kenyan law, and any other policies and standards provided to you by Syfe. As an owner or host (hereinafter “owner”), you commit that you will provide a safe and legally registered and insured vehicle, with a clean (non-salvage/branded) title, in good mechanical condition, on-time to the renter, traveler or guest who is an Approved User(hereinafter “traveler”). As a traveler, you commit that you’ll be a legally licensed driver, who will treat the vehicle well and will take all reasonable measures to return the vehicle on time in essentially the same condition that you received it. In connection with your use of or access to the Services you may not, and you agree that you will not, nor advocate, encourage, request, or assist any third party to:

Violate any Kenyan law, including:

  • breach, violate, and/or circumvent any county, regional, or national law or other law or regulation, or any order of a court, including, without limitation, airport regulations and tax regulations, licensing or registration requirements, third party rights or our systems, policies, or determinations of your account status;
  • post false, inaccurate, misleading, defamatory, or libelous content;
  • infringe, reproduce, perform, display, distribute, reverse engineer, or prepare derivative works from content that belongs to or is licensed to Syfe, or that comes from the Services and belongs to another Syfe user or to a third party, including works covered by any copyrights, trademark, patent, or other intellectual property, privacy, publicity, moral, or contractual rights, except with prior express written permission of Syfe;

Submit any false information, including:

  • submit any false information including name, date of birth, driver’s license, credit card, insurance, or other personal information;
  • submit a claim, or respond to a claim (for example about damage to a vehicle), with false or misleading information;
  • offer, as an owner, any vehicle that you do not yourself own or have authority to rent;
  • offer, as an owner, any vehicle that may not be rented pursuant to the terms and conditions of an agreement with a third party, including, but not limited to, a lease or financing agreement;
  • offer, as an owner, any vehicle that has a salvaged, branded, or unclean title or that is not safe, legally registered, (and insured) to be driven on public roads;
  • rent or drive any vehicle without a valid driver’s license;
  • submit any listing with false or misleading information, or submit any listing with a price that you do not intend to honor;
  • register for a Syfe account on behalf of an individual other than yourself;
  • impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;

Fail to honor your commitments, including:

  • fail to pay your fees or other amounts owed to Syfe or another user;
  • fail, as either a traveler or owner, to timely deliver, make available, or return any vehicle, unless you have a valid reason as set out in our policies;
  • use the Services to find an owner or traveler, and then complete a vehicle rental or related transaction partially or wholly independent of Syfe Services, in order to circumvent the obligation to pay any Syfe fees related to Syfe’s provision of the Services or for any other reasons;
  • transfer your Syfe account and/or user ID to another party without our consent;
  • allow anyone other than an Approved User with whom you are traveling to drive the vehicle you have rented;
  • list or provide to a renter a vehicle that is subject to a safety recall without first properly addressing the matter subject to the recall;

Harm or threaten to harm users of our community, including:

  • “stalk” or harass any other Syfe user or collect or store any personally identifiable information about any other user other than for purposes of transacting as a Syfe owner or traveler in accordance with these Terms;
  • engage in physically or verbally abusive or threatening conduct;
  • use our Services to transmit, distribute, post, or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information, or credit, debit, calling card, or account numbers;
  • treat anyone differently based on the way they look, who they love, what they believe, how they self-identify, where they’re from, or when they were born. Discrimination of any kind is not tolerated in the Syfe community;

Use Syfe for your own unrelated purposes, including:

  • contact a user/owner for any purpose other than asking a question related to a booking or such owner’s vehicle(s) or listing(s);
  • contact a user/traveler for any purpose other than asking a question related to a booking or such traveler’s use of Syfe Services;
  • commercialize any content found on Syfe or software associated with our Services, including Reviews;
  • harvest or otherwise collect information about users without their and our consent;
  • recruit or otherwise solicit any user to join third party services or websites that are competitive to Syfe, without Syfe’s prior written approval;

Interfere with the operation of the Services, including:

  • interfere with any other user’s listings;
  • enter into a Syfe transaction with a member of your family, household, friend, or acquaintance;
  • distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
  • distribute viruses or any other technologies such as cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, backdoors, packet or IP spoofing, forged routing or electronic mail address information, or similar methods or technology that may disrupt or interfere with the operation or provision of our Services, or harm Syfe or the interests or property of others;
  • bypass robot exclusion headers, interfere with the working of our Services, or impose an unreasonable or disproportionately large load on our infrastructure;
  • systematically retrieve data or other content from our Services to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory, or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise;
  • use, display, mirror, or frame the Services or any individual element within the Services, Syfe’s name, any Syfe trademark, logo, or other proprietary information, or the layout and design of any page or form contained on a page in the Services, without Syfe’s express written consent;
  • access, tamper with, or use non-public areas of the Services, Syfe’s computer systems, or the technical delivery systems of Syfe’s providers;
  • attempt to probe, scan, or test the vulnerability of any of Syfe’s system or network or breach any security or authentication measures;
  • avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Syfe or any of Syfe’s providers or any other third party (including another user) to protect the Services;
  • forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services to send altered, deceptive, or false source-identifying information;
  • attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Services; or
  • endeavor to circumvent a suspension, termination, or closure of your account, including, but not limited to, creating a new account to circumvent an account suspension or closure.

Violations

Syfe has the right, but not the obligation, to investigate, pursue, and seek to prosecute or litigate violations of this Agreement to the fullest extent permissible by the law. Syfe may access, preserve, and disclose any of your information if we are permitted or required to do so by law; if we believe in good faith that it is reasonably necessary to respond to claims asserted against Syfe or to comply with legal process (for example, summons or warrants); to enforce or administer the Terms; to do so for fraud prevention, risk assessment, investigation, customer support, product development and debugging purposes; and/or to protect the rights, property, or safety of Syfe, its employees, its users, or members of the public.

Syfe reserves the right, at any time and without prior notice, to remove or disable access to any content that Syfe, at its sole discretion, considers to be objectionable for any reason, in violation of this Agreement or otherwise harmful to the Services or our community. If we believe you are abusing Syfe, our users, or employees in any way or violating the letter or spirit of any of this Agreement, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, remove hosted content, deny a claim for coverage, remove and demote your listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services. Additionally, we reserve the right to refuse or terminate our Services to anyone for any reason at our discretion.

Policy Enforcement

When an issue arises, we may consider the user’s performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right thing, subject to our sole and absolute discretion.

Fees

We charge for using our Services and other cost structures can be found on our Fee Schedule.

 

Collection of Fees

You must have a valid payment method on file and pay all fees associated with our Services by the payment due date. If your primary payment method fails or your account is past due, you authorize us to charge all additional payment methods we have on file, and to employ all legal methods available to collect the amounts, including the engagements of collection agencies or legal counsel. In addition, you may be subject to late fees. Syfe, or the collection agencies we retain, may also report information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults on your account may be reflected in your credit report. In addition to the amount due, delinquent accounts and/or chargebacks will be charged with fees and/or charges that are incidental to the collection of delinquent accounts and/or chargebacks including, but not limited to, collection fees and/or convenience fees and/or other third parties charges. You hereby explicitly agree that all communication in relation to delinquent accounts may be made by electronic mail or by phone, as provided to Syfe by you. Such communication may be made by Syfe or by anyone on its behalf, including but not limited to a third party collection agent. If you wish to dispute the information Syfe reported to a credit bureau please contact our Collections Department on                    ____________________. If you wish to dispute the information a collection agency reported to a credit bureau regarding your Syfe Account, you must contact the collection agency directly.

Communications with You

In order to contact you more efficiently, we may at times contact you using autodialed or pre-recorded message calls or text messages at your telephone number(s). We may place such calls or texts primarily to confirm your signup; provide notices regarding your Account or Account activity; investigate or prevent fraud; collect a debt owed to us; or communicate urgent messages. You agree that we, or our service providers, may contact you using autodialed or pre-recorded message calls and text messages to carry out the purposes we have identified above. We may share your phone number(s) with service providers with whom we contract to assist us in pursuing these interests, but will not share your phone number(s) with third parties for their own purposes without your consent. Standard telephone minute and text and data charges may apply. Where Syfe is required to obtain your consent for such communications, you may choose to revoke your consent.

You understand and agree that Syfe may, without further notice or warning and in our discretion, monitor or record telephone conversations you or anyone acting on your behalf has with Syfe or its agents for quality control and training purposes. You acknowledge and understand that your communications with Syfe may be overheard, monitored, or recorded without further notice or warning.



Insurance

In the unlikely event of a conflict or inconsistency between the explanation of insurance coverage in these Terms and an applicable insurance policy offered to the Syfe community, the insurance policy language controls.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND SYFE HAVE AGAINST EACH OTHER ARE RESOLVED.

Subject to applicable law, you and Syfe agree that any claim or dispute at law or equity that has arisen or may arise between us relating in any way to or arising out of this or previous versions of the Terms of Service, your use of or access to the Service or any breach, enforcement, or termination of this Agreement will be resolved in accordance with the provisions set forth in this Legal Disputes Section.

Applicable Law

You agree that, except to the extent inconsistent with or preempted by County law, the laws of the Republic of Kenya, without regard to principles of conflict of laws, will govern the Terms of Service and any claim or dispute that has arisen or may arise between you and Syfe, except as otherwise stated in the Terms of Service. These Terms and your use of the Services will be interpreted in accordance with the laws of the Republic of Kenya, without regard to its conflict-of-law provisions.

Agreement to Arbitrate 

You and Syfe each agree that any and all disputes or claims that have arisen or may arise between you and Syfe (including its respective subsidiaries, employees, officers, directors, and agents) relating in any way to or arising out of this or previous versions of the Terms of Service, your use of, or access to the Service, or any services sold, offered, or purchased through Syfe’s Services (such as listing or renting a vehicle) or any breach, enforcement, or termination of this Agreement shall be resolved exclusively through final and binding arbitration, rather than in court, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. The arbitration Act of 1995 (Kenya) governs the interpretation and enforcement of this Agreement to Arbitrate.

Prohibition of Class and Representative Actions and Non-Individualized Relief 

YOU AND SYFE AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND SYFE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS.

Arbitration Procedures

Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. An arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator should apply the terms of the Terms as a court would. All issues are for the arbitrator to decide, except that issues relating to arbitrability, the scope or enforceability of this Agreement to Arbitrate, or the interpretation of heading “Prohibition of Class and Representative Actions and Non-Individualized Relief”, shall be for a court of competent jurisdiction to decide.

The arbitration will be conducted by the Chartered Institute of Arbitrators under its rules and procedures.

Severability

With the exception of any of the provisions in Section “Prohibition of Class and Representative Actions and Non-Individualized Relief,” if an arbitrator or court decides that any part of this Agreement to Arbitrate is invalid or unenforceable, the other parts of this Agreement to Arbitrate shall still apply. If an arbitrator or court decides that any of the provisions in Section “Prohibition of Class and Representative Actions and Non-Individualized Relief” is invalid or unenforceable, then the entirety of the Agreement to Arbitrate shall be null and void. The remainder of the Agreement, the Terms of Service, and its Legal Disputes Section will continue to apply.

Opt-Out Procedure

IF YOU ARE A NEW SYFE USER, YOU CAN CHOOSE TO REJECT THE AGREEMENT TO ARBITRATE PROVISION ("OPT-OUT") BY EMAILING US AN OPT-OUT NOTICE TO help@syfe.co.ke EMAIL ADDRESS ("OPT-OUT NOTICE"). THE OPT-OUT NOTICE MUST BE RECEIVED NO LATER THAN 30 DAYS AFTER THE DATE YOU ACCEPT THE TERMS OF SERVICE FOR THE FIRST TIME.

In order to opt-out, you must email your name, address (including street address, city, county, and zip code), and email address(es) associated with your Syfe Account(s) to which the opt-out applies and to help@syfe.co.ke. This procedure is the only way you can opt out of the Agreement to Arbitrate. If you opt out of the Agreement to Arbitrate, all other parts of the Agreement and its Legal Disputes Section will continue to apply to you. Opting out of this Agreement to Arbitrate has no effect on any previous, other, or future arbitration agreements that you may have with us.

Future Amendments to the Agreement to Arbitrate

Notwithstanding any provision in the Terms to the contrary, you and we agree that if we make any amendment to this Agreement to Arbitrate in the future, that amendment shall not apply to any claim that was filed in a legal proceeding against Syfe prior to the effective date of the amendment. The amendment shall apply to all other disputes or claims governed by the Agreement to Arbitrate that have arisen or may arise between you and Syfe. If you do not agree to these amended terms, you may close your account within the 30 days of posting or notification and you will not be bound by the amended terms but will arbitrate any dispute in accordance with the provisions of the “Agreement to Arbitrate” section as of the date you last accepted these Terms (or accepted any subsequent changes to these Terms). Once you have submitted a valid Opt-Out Notice to Syfe, you do NOT need to submit another one when the Terms of Service are subsequently updated. Your first Opt-Out Notice will serve as a valid as to future versions of the Terms.

Judicial Forum for Legal Disputes

Unless you and we agree otherwise, in the event that the Agreement to Arbitrate above is found not to apply to you or to a particular claim or dispute, either as a result of your decision to opt out of the Agreement to Arbitrate, as a result of a decision by the arbitrator or a court order or because you have chosen to file an eligible lawsuit in the chief magistrate’s court or the parties have reserved their rights to pursue legal action in the high court pursuant to these Terms, you agree that any claim or dispute that has arisen or may arise between you and Syfe must be resolved exclusively by either the high court or chief magistrate’s court in Kenya. You and Syfe agree to submit to the personal jurisdiction of the courts located within the Republic of Kenya for the purpose of litigating all such claims or disputes.

Syfe Photography

Syfe may offer owners the option of having photographers take photographs of their vehicles and/or owners with their vehicles (“Images”). You alone are responsible for using the Images in connection with your Syfe Listing and you warrant that you will cease using the Images if they no longer accurately represent your vehicle. You agree that Syfe is the sole and exclusive owner of all right, title, and interest in all copyrights, trademark rights, and any and all other intellectual property rights, including right of publicity rights, worldwide, in the Images regardless of whether you include them in your Listing and you shall take no action to challenge or object to the validity of such rights or Syfe’s ownership or registration thereof. You hereby acknowledge that Syfe may use the Images for advertising, marketing, commercial, and other business purposes in any media or platform, whether in relation to your Listing or otherwise, without further notice or compensation. Further, you hereby waive any and all moral rights you may have in the Images. If you use the Syfe photography program, you agree that you will not use the Images in connection with renting your vehicle out on any platform, website, or application other than Syfe. At Syfe’s request, you will execute documents and take such further acts as Syfe may reasonably request to assist Syfe to acquire, perfect, and maintain its intellectual property rights and other legal protection in the Images.

You understand that if Syfe uses the term “Verified Images” the term is intended only to indicate a photographic representation of the vehicle at the time the photograph was taken. Verified Images are therefore not an endorsement by Syfe of any user or any vehicle. Likewise, Syfe may, but does not commit to, undertake efforts to ensure the safety of vehicles rented through the Services. We do not make any representations about, confirm, or endorse the safety or roadworthiness of any vehicles beyond our policies that require vehicle owners to ensure their vehicles are in safe and operable condition, legally registered to be driven on public roads, have a clean (non-salvaged/non-branded title), not subject to any applicable safety recalls, and otherwise satisfy our eligibility requirements.

Syfe Content and User Content License

Subject to your compliance with the provisions of these Terms, Syfe grants you a limited, revocable, non-exclusive, non-transferable license, to access and view any Syfe content solely for your personal and non-commercial purposes and access and view any user content to which you are permitted access, solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Syfe or its licensors, except for the licenses and rights expressly granted in these Terms.

User Content

We may, in our sole discretion, permit you to post, upload, publish, submit or transmit content through our Services such as photographs of you and your vehicle(s), reviews, feedback, and descriptions of your vehicle or trip. By making available any content on or through the Services, or through Syfe promotional campaigns, you hereby grant to Syfe a worldwide, irrevocable, perpetual (or for the term of the protection), non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such content on, through, by means of or to promote or market the Services. Syfe does not claim any ownership rights in any such content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such content.

Promotions

You must be a user in good standing (not suspended), comply with our Terms and the promotion rules to qualify for any promotional compensation. Users who attempt to abuse our promotions are subject to cancellation/reversal of the promotion amounts and suspension from the Syfe community. Travelers and hosts cannot cancel existing reservations to qualify for new promotions. Hosts cannot rent their vehicle to acquaintances, friends, or family to qualify for owner promotions.

Copyright Protection

We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers Copyright Act and similar laws within Kenya. If you think a user is violating your copyright(s) and want to notify us, you can find information about submitting notices through our website __________________.

Vehicle and Personal Protection

In addition to the terms set forth in Sections “Your Financial Responsibility Is Primary” and “Other Insurance and Legal Matters” below, during the applicable rental period, Syfe, or third parties acting for the mutual benefit of Syfe and our users, may provide certain comprehensive and collision protection for the vehicle, as well as liability insurance for bodily injury and property damage in the Kenya. You understand and agree that, for “Uninsured/Underinsured Motorists & No-Fault” (including Medical Payments/First Party Benefits/Personal Injury Protection, etc.): Syfe has either waived such coverage entirely or subscribed to the lowest limit allowable by applicable law and that you are bound by the election and agree to be so bound. The liability insurance and the comprehensive and collision protection shall be excess and contingent over any other valid and collectible insurance that may be available to the traveler. If you have questions about your own personal insurance policies, you should contact your insurance professional; if after reviewing these Terms and FAQs, you or your insurance professional still have questions regarding the Syfe protections, please contact us at help@syfe.co.ke and we will connect you with our broker in the Kenya, or insurance provider in Kenya and their broker(s) to explain how these protections operate.

Termination 

You may discontinue your use of the Services at any time and Syfe may terminate your access to the Services for any reason or no reason. Termination of access to the Services will not release either party from any obligations incurred prior to the termination and Syfe may retain and continue to use any information previously provided by you. Termination of this Agreement will not have any effect on the disclaimers, waiver or liability limitations, or legal disputes provisions under this Agreement and/or any fees due, and all of those terms will survive any termination of this Agreement.

No Transfer or Assignment

Except as otherwise provided herein, travelers and vehicle owners agree that nothing in these Terms constitutes an actual or purported transfer or assignment of any right or interest in a vehicle shared through the Syfe Services.

Disclaimers

SYFE PROVIDES SERVICES THAT ENABLE VEHICLE RENTALS BETWEEN VEHICLE OWNERS AND VEHICLE RENTERS. EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS, SYFE DOES NOT ITSELF PROVIDE VEHICLE RENTAL SERVICES AND IS NOT RESPONSIBLE FOR ANY OF THE ACTS OR OMISSIONS OF ANY OF THE USERS OF ITS SERVICES, THE VEHICLE MANUFACTURER, OR ANY THIRD PARTY PROVIDER OF SERVICES (E.G. IN-VEHICLE GPS OR OTHER SYSTEMS). THE SERVICES ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT LIMITING THE FOREGOING, SYFE EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. Syfe makes no warranty that the Services, including, but not limited to, the listing and/or any vehicle, will meet your requirements or be available on an uninterrupted, secure, or error-free basis. Syfe makes no warranty regarding the quality of any listings, vehicles, owners, travelers, the Services, or any content or the accuracy, timeliness, truthfulness, completeness, or reliability of any content obtained through the Services. No advice or information, whether oral or written, obtained from Syfe or its service providers or through the Services or content, will create any warranty not expressly made herein.

Limitation of Liability and Waiver

TO THE EXTENT PERMITTED BY KENYAN LAW, YOU WAIVE ANY AND ALL RIGHTS YOU HAVE TO SUE OR MAKE CLAIMS AGAINST SYFE AND ITS RESPECTIVE SUBSIDIARIES, DIRECTORS, OFFICERS, AGENTS, OR EMPLOYEES (THE “SYFE PARTIES”) AND ANY SYFE USER (EXCEPT AS DETAILED BELOW FOR RENTAL CAR COMPANY TRANSACTIONS WHERE THE COMPANY PROVIDES THEIR OWN INSURANCE/PROTECTION) FOR ANY DAMAGES OR LOSSES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES INCLUDING, WITHOUT LIMITATION, A VEHICLE NOT BEING AVAILABLE WHEN IT WAS SUPPOSED TO BE, ANY MALFUNCTION OF OR DEFICIENCY IN A VEHICLE, ANY BREACH OF WARRANTY OR OTHER OBLIGATION BY ANY MANUFACTURER OR OTHER THIRD PARTY, ANY PERSONAL INJURY OR PROPERTY DAMAGE SUFFERED BY YOU OR ANY OF YOUR PASSENGERS AND, IN THE CASE OF THE SYFE PARTIES, ANY ACTIONS OR INACTION OF THE VEHICLE OWNER. NEITHER SYFE NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, FROM THE USE OF OR INABILITY TO USE THE SERVICES, OR FROM YOUR LISTING OR BOOKING OF ANY VEHICLE VIA THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY. Except for our obligations to pay amounts to applicable owners or travelers pursuant to these Terms, including an approved payment request or claim under a protection package or applicable insurance policy, in no event will Syfe or its insurer’s aggregate liability arising out of or in connection with this Agreement or your use of the Services, exceed the greater of the amounts you have paid or owe for bookings via the Services as a traveler in the twelve month period prior to the event giving rise to the liability, or if you are an owner, the amount earned by you in the 12 month period prior to the event giving rise to the liability. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SYFE AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. 

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE ANY AND ALL RIGHTS YOU HAVE TO SUE OR MAKE CLAIMS AGAINST ANY SYFE USER FOR ANY DAMAGES OR LOSSES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES UNLESS (1) YOU ARE A RENTAL CAR COMPANY WHO DECLINED A PROTECTION PACKAGE VIA SYFE AND ARE MAKING A CLAIM AGAINST A TRAVELER WHO RENTED A VEHICLE FOR WHICH YOU OPTED TO PROVIDE YOUR OWN INSURANCE OR PROTECTION TO THE TRAVELER; OR (2) YOU ARE A TRAVELER WHO RENTED A VEHICLE FROM A RENTAL CAR COMPANY THAT OPTED TO DECLINE A PROTECTION PACKAGE VIA SYFE AND OPTED TO PROVIDE INSURANCE OR PROTECTION DIRECTLY TO YOU AND YOU ARE MAKING A CLAIM AGAINST THAT COMPANY.

Indemnification

To the extent permitted by applicable law, you agree to release, defend, indemnify, and hold Syfe and its subsidiaries, officers, directors, employees, and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services or your violation of these Terms; your user content; your interaction with any user, booking of a vehicle, or creation of a listing for a vehicle; or the use, condition, or rental of a vehicle by you, including but not limited to any injuries, losses, or damages (compensatory, direct, incidental, consequential, or otherwise) of any kind arising in connection with or as a result of a rental, booking, or use of a vehicle.

Liquidated damages

You acknowledge that the actual damages likely to result from engaging in gray market transactions (i.e., using Syfe to find a renter or vehicle, and then completing a vehicle rental or related transaction partially or wholly independent of Syfe, in order to circumvent the obligation to pay any Syfe Fees) are difficult to estimate and would be difficult for Syfe to prove. You will pay Syfe Kshs. 500,000 in Liquidated Damages to compensate Syfe for any such conduct. This amount is not intended as a punishment for any such breach.

Syfe is not a rental car company. It does not own a fleet of vehicles, and is not, in the business of renting vehicles to the public. Syfe is in the business of providing an online platform where vehicle owners and those in need of a vehicle can meet and share vehicles amongst themselves subject to these Terms.

Syfe is neither an insurance company nor an insurance broker. Syfe has obtained group liability and physical damage insurance policies in Kenya. Syfe is the named insured on those policies. If you receive protection under one of these group policies, your coverage is provided by third party insurance companies and/or their brokers

Rounding Off

Syfe may, in its sole discretion, round up or down amounts that are payable from or to Owners or Travelers to the nearest whole functional base unit in Kenya Shilling.

No Agency

Syfe does not appoint you or any other user as its employee, mandatory, legal agent, or form any kind of legal partnership or joint venture. You are not authorized to make any commitments on behalf of Syfe and Syfe will not make commitments on your behalf, except as contemplated by Services or expressly stated in this Agreement.

General 

This Agreement states the entire understanding between you and Syfe concerning your access to and use of the Syfe Services and supersedes any earlier verbal or written communications between us. With the exception of appointing a custodian to manage your vehicles on your behalf, you may not delegate your legal obligations or transfer any of your rights, in whole or in part, to any third party without advance written consent of the Syfe. You will remain responsible for your obligations hereunder in any event. If any provision of this Agreement is construed to be unenforceable, the remaining provisions will not be affected and will continue in full force and effect. A Syfe Director or Authorized Officer must agree to any modification or waiver of any term of this Agreement in writing. Syfe’s failure to exercise any right under this Agreement will not constitute a waiver of any other right Syfe may have.

Headings are for reference purposes only and do not limit the scope or extent of such Section. Except as otherwise provided in this Agreement, if any provision of these Terms of Service are held to be invalid, void, or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions.

Syfe can be contacted at these _________________________________.

Translations

Where Syfe has provided you with a translation of the English language version of these Terms, in case of any wording discrepancies between the English and any other versions of the Terms, the English wording takes precedence.

 

Syfe Specific Terms - Customers/Renters

SPECIFIC TERMS FOR OWNERS

Drafted 13th January, 2017

The following Sections also apply if you rent out your vehicle through the Syfe Services:

Information Given at Registration. When you sign up for Syfe, you will identify passenger vehicle(s) that you want to list for rent through the Services. Each vehicle must meet the requirements outlined by Syfe. You may only use the Services in connection with vehicles that you own or otherwise have all the necessary rights and permissions to rent out.

Vehicle Availability. Once a trip is booked, you must make the vehicle available or deliver the vehicle as expected by the traveler. If you offer the traveler the option to pick up your vehicle at a persistent specified location, you must supply the location of the vehicle accurately to Syfe and ensure that the vehicle is available at that location at the beginning of the rental period. In order to qualify for available insurance and related protections, before you provide a prospective traveler with your vehicle, you must verify that he or she has a current, valid driver’s license which matches the name on the reservation and that the person picking up the vehicle appears to match the photograph on the facially valid driver’s license.

Trip Fees. You will have the ability to set and revise the vehicle’s pricing as you choose. Syfe will pay you the amount collected from those who rent your vehicle, less the applicable fees payable to Syfe. The current fee schedule can be found here. To the extent you owe Syfe money for any reason, Syfe also reserves the right to deduct those amounts from your payment.

Taxes. You understand and acknowledge that appropriate governmental agencies, departments, or authorities may take the position that you owe taxes in connection with your use of our Services. Please familiarize yourself with the applicable tax regulations and consult with your personal tax advisor.

Maintenance. You are required to regularly check your vehicle for any defects in its operations or safety. You promise that, at all times, your vehicle will be in safe and roadworthy condition, in good mechanical condition, and in full compliance with all applicable inspection and registration requirements. You will only list vehicles with a clean, non-salvaged, and non-branded title. You agree to respond to any applicable recall or similar safety notices and to complete any recommended action before allowing your vehicle to be rented. In addition, if Syfe believes that your vehicle does not conform to reasonable standards, Syfe will notify you and reserves the right to remove or decline listing your vehicle until its concerns have been resolved. Syfe may, but does not commit to, undertake efforts to ensure the safety of vehicles rented through the Services.

Incident Reporting. If you believe that a traveler has caused any damage to your vehicle, you are required to report that damage as soon as you become aware of it to your insurance provider and syfe (and in any event, no more than 24 hours after the end of reservation). Based on the investigation, Syfe or third party claims administrators will reasonably determine whether the damage occurred during the rental period.

You agree that Syfe will not be responsible for any damage or vandalism visited upon the vehicle, or theft during the rental period.

Insurance and Legal Matters. You agree to comply with any and all applicable laws and regulations, including applicable registration and minimum insurance requirements for your vehicle. As part of your participation in the Services, you must maintain your own insurance policy and meet any minimum insurance levels required by law.

You also promise to maintain registration information and proof of insurance in your vehicle during every rental period. You agree to provide Syfe with information regarding your policy’s coverage as may be requested. You must inform Syfe promptly in the event information previously provided changes.

Syfe Specific Terms - Car Providers


Drafted 13th January, 2017

The following Sections also apply if you rent out your vehicle through the Syfe Services:

Information Given at Registration. When you sign up for Syfe, you will identify passenger vehicle(s) that you want to list for rent through the Services. Each vehicle must meet the requirements outlined by Syfe. You may only use the Services in connection with vehicles that you own or otherwise have all the necessary rights and permissions to rent out.

Vehicle Availability. Once a trip is booked, you must make the vehicle available or deliver the vehicle as expected by the traveler. If you offer the traveler the option to pick up your vehicle at a persistent specified location, you must supply the location of the vehicle accurately to Syfe and ensure that the vehicle is available at that location at the beginning of the rental period. In order to qualify for available insurance and related protections, before you provide a prospective traveler with your vehicle, you must verify that he or she has a current, valid driver’s license which matches the name on the reservation and that the person picking up the vehicle appears to match the photograph on the facially valid driver’s license.

Trip Fees. You will have the ability to set and revise the vehicle’s pricing as you choose. Syfe will pay you the amount collected from those who rent your vehicle, less the applicable fees payable to Syfe. The current fee schedule can be found here. To the extent you owe Syfe money for any reason, Syfe also reserves the right to deduct those amounts from your payment.

Taxes. You understand and acknowledge that appropriate governmental agencies, departments, or authorities may take the position that you owe taxes in connection with your use of our Services. Please familiarize yourself with the applicable tax regulations and consult with your personal tax advisor.

Maintenance. You are required to regularly check your vehicle for any defects in its operations or safety. You promise that, at all times, your vehicle will be in safe and roadworthy condition, in good mechanical condition, and in full compliance with all applicable inspection and registration requirements. You will only list vehicles with a clean, non-salvaged, and non-branded title. You agree to respond to any applicable recall or similar safety notices and to complete any recommended action before allowing your vehicle to be rented. In addition, if Syfe believes that your vehicle does not conform to reasonable standards, Syfe will notify you and reserves the right to remove or decline listing your vehicle until its concerns have been resolved. Syfe may, but does not commit to, undertake efforts to ensure the safety of vehicles rented through the Services.

Incident Reporting. If you believe that a traveler has caused any damage to your vehicle, you are required to report that damage as soon as you become aware of it to your insurance provider and syfe (and in any event, no more than 24 hours after the end of reservation). Based on the investigation, Syfe or third party claims administrators will reasonably determine whether the damage occurred during the rental period.

You agree that Syfe will not be responsible for any damage or vandalism visited upon the vehicle, or theft during the rental period.

Insurance and Legal Matters. You agree to comply with any and all applicable laws and regulations, including applicable registration and minimum insurance requirements for your vehicle. As part of your participation in the Services, you must maintain your own insurance policy and meet any minimum insurance levels required by law.

You also promise to maintain registration information and proof of insurance in your vehicle during every rental period. You agree to provide Syfe with information regarding your policy’s coverage as may be requested. You must inform Syfe promptly in the event information previously provided changes.

Syfe Commision Fee & Schedule


Syfe Fee and Commission Schedule

The fees outlined below are meant to encourage the growth and success of a happy community and discourage any irresponsible behavior. When small issues do arise, it's always best if Members can work them out between themselves. However, if you see anything that looks particularly wrong, we can be contacted at help@syfe.co.ke

Standard Fees

Standard Fees cover the running costs of Syfe, including running our site, hardware, and applications. These fees are in addition to the hourly, daily, and/or weekly rate of the car which is set by the car Owner. Syfe charges a 20% commission from all Bookings booked, including Booking extensions. Each Booking extension is processed as a new Booking and is billed separately from the initial booking.

Renters have no monthly fees but are subject to a full Booking Fee.

Booking Fee

A nominal Booking Fee will be charged for every Booking. This Booking Fee is charged to the renter for the reservation of a syfe car and is required for each Booking. Discount codes and promotions cannot be applied to the Booking Fee. Vehicle providers are responsible for providing the Booking fee per day and half day for vehicles.

 

License Fee

Each Renter will be charged a License Fee to cover the cost of driving record processing. This fee will be charged on all first-time bookings made on any new driver's license added to the Renter's syfe account.

Ksh 200.00

 

Accompanying Fees

These accompanying fees are charges related to additional services provided by Syfe, and are designed to incentivize courteous and responsible car sharing among Members.

Renter Cancellation Fee

When a Renter cancels a Booking, a Renter Cancellation Fee may be charged at Syfe sole discretion. This fee is charged to compensate for the time the car was booked and unavailable for other potential renters.

After a Booking has started, it is not refundable and may not be canceled.

Cancellation within 1 hour after booking the Booking but before the Booking start time: no fee.

More than 1 hour after booking the Booking, the following renter cancellation fees apply:

  • Cancellation prior to 24 hours before the Booking starts: no fee.
  • Cancellation less than 24 hours before the Booking starts: Kshs 500 per day .

Owner Cancellation Fee

When an Owner cancels a booked Syfe Booking, an Owner Cancellation Fee may be charged at Syfe sole discretion. This fee is charged to cover the costs of rebooking the affected renter to another car.

  • If canceled more than 24 hours before the Booking starts: no fee.
  • If canceled less than 24 hours before the Booking starts: Kshs 500.00
  • If canceled less than 1 hour before the Booking starts: Kshs 3000.00
  • Canceled with no advance notice (No-Show): Kshs 5000.00
  • After a Booking has started, it may not be canceled.

Cleaning Fee

When a Renter returns a car excessively dirty, a Cleaning Fee will be charged at syfe sole discretion.

Ksh 500.00

Mileage Fee

For all miles traveled over the Booking mileage allotment, Renters will be charged a Mileage Fee.

Standard: Kshs 10/mile over Booking mileage allotment

 

Damage Fee

In the event of any loss or damage to the car, or any personal property or bodily injury claim, that occurs during the Booking period due to any cause regardless of fault, including, but not limited to, collision, rollover, theft, vandalism, seizure, fire, flood, hail or other acts of nature or God, the Renter is held responsible, and is required to pay vehicle provider a Damage Fee. In the event a renter has violated Terms of Service, the fee does not apply, and the renter may be held responsible for the full amount of the claim.

Improper Return Fee

If a Member returns a car improperly resulting in inconvenience for the next driver, an Improper Return Fee may be charged at Syfe sole discretion. Improper Return Fees may be applied if the car is returned at the incorrect parking space within a garage or lot.

Kshs 500.00

Service Fee

When Syfe intervenes in any event due to violations of our Terms of Service or other actions taken by a Member, Service Fees may be charged at Syfe sole discretion to cover administration and other costs incurred to resolve the issue.

Kshs 500.00-Kshs 3000.00

Pass-Through Charges

Pass-Through Charges cover costs that Syfe or a Member incurs as a result of actions taken by another Member. Additional fees may also be charged to cover administration and processing at Syfe sole discretion.

Key Charge

If a Renter loses or damages a syfe car key during or after a Booking, the Renter is solely responsible for the costs of replacing the lost or damaged key: this includes key replacement, servicing, programming, and any/all other associated costs. An additional Key Fee may also be charged at syfe sole discretion.

Cost of key replacement + servicing

 

Fuel Charge

Renters are responsible to refill the fuel used during a Booking. If a Car is returned with less fuel than at the start of the Booking, the Renter will be charged for the missing fuel. An additional Fuel Fee may also be charged at syfe sole discretion.

Cost of fuel

(Kshs 1000)

Toll Charge

Members are responsible for any and all tolls incurred while operating a syfe car.

Citation Charge

Renter agrees to be solely liable for parking tickets, traffic citations, and other infractions and violations that occur during and subsequent to the Booking, and all fees resulting from such violations per syfe policy. It is the sole responsibility of the Renter to pay these fees in a timely manner and to comply with all legal obligations that arise from such violations. An additional Citation Fee may also be charged at syfe sole discretion.

Tow Charge

Renter agrees to be solely liable for any and all tow and impounding fees that are incurred during and subsequent to the Booking, and all fees resulting from such violations per Syfe policy.

Car Retrieval Charge

If additional vendor assistance is required to retrieve a syfe car from an impound facility, the responsible Member is liable for the additional car retrieval costs incurred by syfe. An additional Retrieval Fee may also be charged at syfe sole discretion.

Roadside Assistance Charge

When syfe intervenes in any roadside event due to violations of our Terms of Service or other negligent actions taken by a Member, a Roadside Assistance Charge will be charged at syfe sole discretion to cover the cost of roadside assistance.

Cost of roadside assistance services

Regular Maintenance Charge

The Owner is responsible for all regularly scheduled maintenance on the car in line with syfe policy. In certain cases, syfe and/or a Renter may cover required maintenance up front, at syfe sole discretion. When syfe or a Renter shoulders costs for a car's regularly scheduled maintenance, the Owner is responsible to pay these costs and will be charged a Regular Maintenance Charge to cover the parts, servicing, and other associated costs incurred.

Cost of parts + servicing

Fines

Fines are punitive charges associated with unacceptable Member behavior.

 

Late Return Fine

If a Renter returns a car late resulting in inconvenience to another Member, the Renter will be charged the hourly rate of that car plus a Late Return Fine for each hour the car is late. Late Return Fines will be charged at Syfe sole discretion.

Ksh 500.00/hour up to Ksh 5000.00

(+ hourly rate of the car)

Unauthorized Driver Fine

If a Renter allows an unauthorized driver to operate a Syfe car during any Booking period, the Renter will be charged an Unauthorized Driver Fine at syfe sole discretion. Ksh 1000.00

Owner Reimbursements

Owner Reimbursements are added to the Owner's monthly earnings payout to reimburse for Renter-incurred expenses which the owner shoulders to resolve the issue. Additional earnings adjustments may also be added to the Owner's monthly payout to compensate for the time and effort of resolving Renter-incurred expenses.

Fuel Reimbursement

Renters are responsible to refill the fuel used during a Booking. If a Renter returns a car with less fuel than at the start of the Booking, the Owner may refill the fuel and submit the payment receipt to syfe to request a Fuel Reimbursement for the expense.

Cost of fuel

(+ Ksh500.00 earnings adjustment)

Citation Reimbursement

The Owner is responsible to settle Renter-incurred traffic tickets, citations, and violations directly to prevent additional penalties due to late payment. The Owner may then submit a copy of the citation and payment receipt to syfe to request a Citation Reimbursement for the expense.

Citation Reimbursement requests must be submitted to syfe within 90 days of the violation issue date. Any and all late or delinquent penalties are the responsibility of the car Owner.

Cost of settling citation

(+ Kshs 1500.00 earnings adjustment)

Cleaning Reimbursement

If a Renter returns a car excessively dirty, the Owner may have the car cleaned and submit a payment receipt to syfe to request a Cleaning Reimbursement.

The Owner must submit thorough documentation of the incident to syfe , including photos and payment receipts, to request a Cleaning Reimbursement.

Up to Kshs 2500.00

(+ Kshs 1500.00 earnings adjustment)

Improper Return Reimbursement

If a Renter returns a car improperly, such as blocking a driveway, failing to curb the wheels, losing a garage/parking card, or leaving lights on resulting in a dead battery, the Owner may intervene to prevent a tow, citation, and/or inconvenience to the next Renter. The Owner must submit thorough documentation of the incident to Syfe, including photos and payment receipts where applicable, to request an Improper Return Reimbursement.

Mileage Reimbursement

Owners may request a mileage audit for any Booking within 90 days of the Booking end date. If a Renter is found to have exceeded the Booking mileage allotment, a Mileage Reimbursement will be issued to the owner in line with Syfe policy.

Standard: Kshs 10/mile over Booking mileage allotment

Late Return Reimbursement

If a Renter returns a car late resulting in inconvenience to another Member, Syfe may remit compensation to the owner for each hour the Renter is late returning the car. Late Return Reimbursements are in addition to the hourly rate of the car less Syfe commission.

Kshs 500.00/hour up to Kshs 5000.00

(+ hourly rate of the car less Syfe commission)

Renter Cancellation Reimbursement

If a Renter cancels a Booking over 1 hour after booking the Booking and less than 24 hours before the Booking start time, the Owner may request a Renter Cancellation Reimbursement for the time the car was booked and unavailable for other potential renters.

50% of Owner revenue for canceled Booking

Deposits

Deposits are charges which are eventually refunded if certain conditions are met.

Security Authorization

As a security measure, Syfe may add a temporary authorization of up to Kshs 3000, usually for first-time renters only. This authorization is immediately voided.

Good Faith Deposit

The Good Faith Deposit is a charge charged to a Member after one or more community violations at SYfe sole discretion. The Good Faith Deposit will be refunded to the Member if the Member follows all of Syfe Terms of Service and community policies for an amount of time to be determined by Syfe.

Kshs 5000.00

Excess fee

The renter shall bare full responsibility of Excess fee (being the amount an insured has to pay, if he/she/it decides to make a claim on a policy) charged by the insurer in case the insured’s vehicle is branded as a write off after a comprehensive investigation. The excess fee will be the preset amount in the insured’s policy..

What is Syfe

Syfe enables you to register your new car with Syfe, list it on our platform whenever you want, get bookings from our huge customer base and earn cash to help offset your monthly ownership costs
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